Terms & Conditions
Last Updated: October 2026
These Terms and Conditions govern the use of services provided by Fix at Doorstep. By requesting a service, booking an appointment, contacting us through phone or WhatsApp, or using our website, you acknowledge that you have read and agreed to these Terms and Conditions.
If you do not agree with any of these terms, please do not proceed with our services.
01. Acceptance of Terms
Fix at Doorstep provides mobile and electronic device servicing and repair solutions in Dubai, including services carried out at the customer's location.
By booking a service, you confirm that the information you provide to us is accurate and that you understand the conditions relating to pricing, payment, repairs, parts, warranty and customer responsibilities described below.
These Terms apply to services arranged through our website, phone, WhatsApp, or other communication channels.
02. Services We Provide
Fix at Doorstep provides device repair and servicing solutions for a range of smartphones, tablets and other supported devices.
Our services may include:
iPhone screen and display replacement
Samsung screen and device repair
Mobile phone battery replacement
iPad and tablet servicing
Charging port and charging-related repairs
Water and liquid damage assessment
Camera repair or component replacement
Speaker and microphone issues
Back glass and housing replacement
Other hardware-related device repairs and servicing
Our technicians provide doorstep service in Dubai, subject to availability, device condition, location and the availability of suitable parts.
Not every repair is possible for every device. The availability and final scope of a service may depend on the specific model and condition of the device.
03. Booking & Appointments
Customers may request an appointment through phone, WhatsApp, or other available contact methods.
When arranging a service, customers may be asked to provide:
Full name
Contact number
Service location
Device brand and model
Description of the problem
Any relevant information about previous repairs or damage
Appointments are subject to technician availability.
Once your booking is accepted, we may confirm the appointment and estimated arrival time by phone or WhatsApp.
Customers are responsible for ensuring that someone is available at the agreed location and appointment time.
Fix at Doorstep may need to change or reschedule an appointment due to technician availability, traffic, weather, parts availability, or other circumstances outside our reasonable control.
04. Pricing & Payment
We aim to provide customers with clear pricing before repair work is started.
Where possible, the estimated service price will be communicated through phone or WhatsApp before the technician proceeds with the repair.
The quoted price may depend on:
Device model
Type and severity of damage
Required replacement part
Repair complexity
Availability of parts
Additional faults discovered during inspection
No additional repair work that changes the agreed price will be carried out without the customer's approval.
Payment is normally due after completion of the agreed service.
Available payment methods may include cash, bank transfer or other payment options offered by Fix at Doorstep at the time of service.
Prices and service charges may change from time to time. Any price already confirmed for a specific booking will be communicated to the customer before the relevant work begins.
05. Service Assessment & No-Fix Situations
Some devices may require an initial inspection before the exact cause of the problem can be confirmed.
If the requested repair cannot reasonably be completed because of the condition of the device, unavailable parts, extensive internal damage or another technical limitation, the customer will be informed.
If a customer decides not to proceed after receiving the assessment or quotation, no repair work will be performed unless otherwise agreed.
Where a specific part has been specially ordered at the customer's request, the customer may be responsible for the cost of that part if the order cannot be cancelled or returned.
Any applicable assessment, travel or service charge will be communicated to the customer before it is applied.
06. Replacement Parts
Fix at Doorstep aims to use reliable, suitable-quality replacement components appropriate for the relevant repair.
The type and source of a replacement component may vary depending on the device model, repair requirement, availability and the option agreed with the customer.
Customers may request particular parts where available. If a customer supplies their own replacement component, Fix at Doorstep cannot guarantee the quality, compatibility or future performance of that component.
We may decline to install a part if we reasonably believe that it is incompatible, unsafe, defective or unsuitable for the device.
07. Warranty
Where a warranty is offered on a particular repair or replacement part, the applicable warranty period and coverage will be communicated to the customer.
Unless a different warranty is expressly stated on the customer's invoice or service record, warranty coverage applies only to the specific repair or component covered by the warranty.
A warranty does not automatically cover:
New physical damage
Liquid or moisture damage occurring after the service
Accidental damage
Unauthorized opening or repair
Tampering with the device
Damage caused by misuse
Problems unrelated to the original repair
Pre-existing faults
Customer-supplied parts
Warranty claims should be reported to Fix at Doorstep as soon as reasonably possible.
Customers may be asked to provide their invoice, receipt, booking details or other proof of the original service.
If a problem is determined to fall within the applicable warranty, Fix at Doorstep may repair or replace the relevant component, subject to the terms of that warranty.
The exact warranty period and coverage applicable to your repair should always be confirmed before payment.
08. Customer Responsibilities
Before handing over a device for servicing, the customer should:
Confirm that they are the owner of the device or are authorized by the owner to request the service
Back up important personal information and data
Remove sensitive or confidential information where possible
Provide any necessary passcode or access required to test the device
Inform the technician about previous repairs, liquid exposure, accidental damage or other known issues
Inspect the device after the service where possible
Fix at Doorstep strongly recommends that customers create a complete backup before any repair or servicing takes place.
Customers must not knowingly provide stolen, unlawfully obtained or disputed devices for servicing.
09. Data, Privacy & Device Information
Fix at Doorstep may collect information such as your name, telephone number, service location, device details and booking information to arrange and manage your service.
Information may also be retained where reasonably necessary for service records, warranty administration, customer support and business operations.
We do not intend to sell customers' personal information to third parties.
Customers should remove or secure confidential information before handing a device to a technician whenever possible.
For additional information about how personal information is handled, please refer to our Privacy Policy.
10. Limitation of Liability
Fix at Doorstep takes reasonable care when handling and servicing customer devices. However, electronic devices can contain pre-existing faults, hidden damage and components that may fail independently of the requested repair.
To the extent permitted by applicable law, Fix at Doorstep will not be responsible for:
Loss of personal data where the customer has not maintained a backup
Pre-existing faults unrelated to the requested service
Hidden internal damage discovered during or after servicing
Problems caused by previous repairs or third-party components
Damage resulting from misuse or accidental damage after the service
Loss of business, income or other indirect losses arising from device downtime
Where liability for a particular service is established, any limitation will apply only to the extent permitted by applicable UAE law.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.
11. Cancellation & Rescheduling
Customers may contact Fix at Doorstep to cancel or reschedule an appointment before the technician has been dispatched.
We recommend providing cancellation or rescheduling notice as early as possible.
If a technician has already been dispatched, a travel or visit charge may apply where this has been communicated to the customer and is permitted under applicable terms.
Fix at Doorstep may also need to reschedule or cancel an appointment because of technician availability, traffic, severe weather, parts availability or circumstances beyond our reasonable control.
If Fix at Doorstep cancels an appointment before service is provided, no charge will be applied for the cancelled service unless otherwise agreed.
12. Device Condition & Hidden Damage
A device may contain damage or faults that cannot be identified before it is opened or inspected.
Previous repairs, unofficial components, liquid exposure, physical impact, corrosion, internal damage and other existing conditions may affect the repair process.
If additional damage or a separate fault is discovered, Fix at Doorstep will inform the customer before carrying out additional chargeable work.
The customer may then decide whether to proceed.
13. Governing Law
These Terms and Conditions are intended to apply to services provided by Fix at Doorstep in Dubai, United Arab Emirates.
They shall be interpreted subject to the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.
Any dispute will first be addressed directly between the customer and Fix at Doorstep where reasonably possible. Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer protection laws.
Dubai's Consumer Rights system specifically recognizes complaints concerning service quality, pricing, warranties, maintenance and whether services match what was agreed.
14. Changes to These Terms
Fix at Doorstep may update these Terms and Conditions when necessary to reflect changes to our services, business practices or applicable requirements.
The latest version will be published on our website.
Customers should review the Terms before booking a service if they have any questions about the current conditions.
15. Contact Fix at Doorstep
If you have questions about these Terms, your appointment, pricing, warranty or any service provided by us, please contact: