Privacy Policy
Last Updated: October 2026
At Fix at Doorstep, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or booking our mobile and device repair services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices you may have regarding your information.
By using our website or contacting Fix at Doorstep through phone, WhatsApp, or other available communication channels, you acknowledge the practices described in this Privacy Policy.
01. Who We Are
Fix at Doorstep provides mobile phone and device repair services in Dubai, UAE, with a focus on convenient doorstep service.
Our services may include iPhone and Samsung repairs, screen replacement, battery replacement, back glass replacement, charging-related repairs, water-damage assessment, camera, speaker and microphone servicing, tablet and iPad repairs, and other supported device services.
This Privacy Policy applies when you:
Visit or use our website
Contact us by phone or WhatsApp
Request a repair or service
Submit information through our website
Book a doorstep appointment
Communicate with us regarding an existing service or warranty
02. Information We May Collect
Depending on how you interact with Fix at Doorstep, we may collect information such as:
Contact Information
Full name
Phone number
WhatsApp number
Email address, if provided
Service Information
Service or delivery location
Device brand and model
Description of the device problem
Repair or service requested
Appointment details
Information relating to previous services or warranty claims
Website Information
When you visit our website, certain technical information may be collected automatically, which can include:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website or source
Date and time of website visits
General website usage information
The exact information collected may depend on the tools, forms, analytics services, or other technologies currently used on our website.
03. How We Use Your Information
We use the information we collect for legitimate business and service purposes, including to:
Respond to your enquiries
Confirm and schedule appointments
Contact you regarding your requested service
Send a technician to your selected location
Understand the device issue you have reported
Provide quotations and service information
Process payments where applicable
Provide receipts or service records
Handle warranty or follow-up requests
Provide customer support
Improve our services and website
Protect our website and systems against misuse or fraudulent activity
Meet applicable legal or regulatory requirements
We do not intend to use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
04. Phone & WhatsApp Communications
When you contact Fix at Doorstep through phone or WhatsApp, we may use the information provided during the conversation to respond to your enquiry, arrange your appointment, coordinate the technician visit, provide service updates, or handle follow-up support.
Your phone number may also be retained as part of your service or booking record where reasonably necessary.
Please remember that WhatsApp and other third-party communication platforms have their own privacy policies and terms. Their handling of information is governed by their respective policies.
05. Cookies & Similar Technologies
Our website may use cookies or similar technologies to help the website function properly and understand how visitors use the site.
Cookies may be used for purposes such as:
Website functionality
Remembering certain preferences
Understanding website traffic
Improving website performance
Measuring the effectiveness of marketing campaigns, where applicable
Preventing spam or fraudulent submissions
Some cookies may be provided by third-party services used on our website.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
06. Website Forms & Enquiries
If you submit an enquiry or service request through our website, we may collect the information entered into the relevant form.
This may include your name, telephone number, email address, service requirements, device information, and any message or details you choose to provide.
We use this information to respond to your request and provide the services you have asked about.
Please do not submit passwords, payment-card details, highly confidential information, or other sensitive information through a general website enquiry form unless specifically requested through an appropriate secure process.
07. Device Images & Uploaded Information
If you send us photographs of your device through WhatsApp, our website, or another communication channel to help us understand a repair issue, we may use those images solely for service-related purposes.
You should avoid including unnecessary personal, confidential, financial, identification, or location information in photographs you send to us.
If an image contains information unrelated to the requested service, we recommend removing or concealing that information before sending it.
08. Embedded Content & Third-Party Services
Our website may contain links, maps, videos, social-media features, payment services, analytics tools, forms, or other content provided by third parties.
When you interact with third-party content or services, those providers may collect information according to their own privacy policies and terms.
Examples may include:
Website analytics providers
Map or location services
Communication platforms
Payment providers
Spam-prevention services
Advertising and marketing platforms
Fix at Doorstep does not control the privacy practices of independent third-party providers.
We recommend reviewing the privacy policies of any third-party service you use through our website.
09. Who We May Share Information With
We do not sell or rent your personal information to third parties.
We may disclose or provide access to relevant information where reasonably necessary to operate our business and provide the requested service, including:
Technicians and Service Personnel
We may provide a technician with information such as your name, phone number, location, device details, and reported issue when required to complete your appointment.
Service Providers
We may use third-party providers for services such as website hosting, communications, payment processing, analytics, spam protection, or other technical/business functions.
These providers may process information on our behalf where necessary to provide their services.
Legal or Regulatory Authorities
We may disclose information where required or permitted by applicable UAE law, regulation, legal process, court order, or valid governmental request.
10. How We Protect Your Information
We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online communication method, electronic storage system, or internet transmission can be guaranteed to be completely secure.
For this reason, customers should avoid sending unnecessary confidential information through ordinary website forms, email, WhatsApp, or other communication channels.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include maintaining information for:
Appointment and service records
Customer support
Warranty administration
Accounting and payment records
Legal or regulatory requirements
Resolving disputes
Preventing fraud or misuse
The length of time information is retained may therefore vary depending on the type of information and why it was collected.
Where information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete or securely dispose of it.
12. Your Privacy Rights
Depending on applicable UAE law and the circumstances of the processing, you may have rights concerning your personal information.
These may include the ability to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Object to certain processing where applicable
Ask questions about how your information is being used
Some requests may be subject to legal, contractual, security, or other legitimate limitations.
The UAE's data-protection framework recognizes rights relating to personal data and provides a legal framework for protecting personal information.
13. Marketing Communications
Fix at Doorstep may contact you regarding an enquiry, appointment, repair, warranty, or other service you have requested.
We do not intend to send unsolicited promotional communications where your consent or another appropriate legal basis is required.
If you receive promotional communication from us and no longer wish to receive it, you may contact us and request that we stop such communications.
14. Children's Privacy
Our services are intended for general customers and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation and take appropriate action.
15. International Data Processing
Some third-party service providers used by websites and businesses may process or store information outside the UAE.
Because the exact providers and technologies used by our website may change over time, we do not make a blanket representation that all information is always stored exclusively within the UAE.
Where applicable, information will be handled in accordance with relevant legal requirements and appropriate safeguards.
16. Links to Other Websites
Our website may contain links to websites operated by third parties.
If you follow an external link, you will leave the Fix at Doorstep website.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology, business practices, or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to request access or correction of your personal information, or have concerns about how your information is handled, please contact us.
Phone / WhatsApp: +971 52 125 6979
Website: https://www.fixatdoorstep.com/
Service Area: Dubai, UAE
Operating Hours: Monday – Sunday, 09:00 AM – 10:00 PM
Privacy enquiries:
Please contact us through the phone or WhatsApp number above.